Refund policy

30-Day Money-Back Guarantee

We want your HisGlow projector to bring peace and light into your home. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll refund the product price in full. You don't need to send the item back. Optional add-ons (1-Year Warranty, Shipping Protection) are refunded too if you cancel before your order ships, or if we can't deliver your order.

Damaged, defective or missing items

If your order arrives damaged, stops working within 30 days of delivery, or is missing an item, email us with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, whichever you prefer.

1-Year Warranty (optional add-on)

If you added the 1-Year Warranty at checkout, your light(s) are covered for 12 months from delivery against defects and accidental damage (for example drops, spills, kids and pets). Email us with your order number and a photo and we'll send a free replacement; no return needed. One warranty covers every light in that order. It doesn't cover loss or intentional damage.

Orders that don't arrive

If tracking shows your order never reached you and it hasn't arrived within 30 days of purchase, contact us and we'll send a replacement or issue a full refund. For packages the carrier marks as delivered but that you can't find, see Shipping Protection in our Shipping Policy.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number.

How to request a refund

Email hisglow.co@gmail.com with your order number and the reason for your request. We reply within 1 business day. Approved refunds go back to your original payment method within 5 business days; your bank may take a few extra days to show it.

Please contact us before opening a dispute with your bank or card provider. We'll resolve it faster.